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Celebrity Cruises in Boston, Massachusetts - Luggage sucks

1.0
Details
Celebrity Cruises - Luggage sucks
I have been waiting 2 hours now for luggage. Lots of standing around in Seattle baggage claim
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Review
#1571098 Review #1571098 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Celebrity Cruises in Miami, Florida - Celebrity Cruise and their blue chip club beware

1.6
Details
I received an offer for a cruise and a free black jack tournament for August 3-10. Blue chip club is their reward program for their fortune casino. I signed up and got scammed. Got on board and no invitation to the tournament. Left 7 messages for the host and a message for their manager Richard for over 3 days with no response . The tournament was over. Great birthday! I found the casino host and complained on the forth day for not getting the invite and she said I wasn’t on the list. I called while we were at port to their headquarters where I made the reservation and of course they told me I was on the list. Their manager and host basically lied and ruined my vacation. I’ll never fall for another one of their offers.
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Review
#1614088 Review #1614088 is a subjective opinion of poster.
Pros
  • Enjoyed the alaska cruise
Cons
  • Too many and they scammed me
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Full refund
Tags
  • Poor Customer Relations
  • Cruise Contracts

Celebrity Cruises in Wayne, New Jersey - Commercial

The commercial with the drug song is highly offensive! Take it off!
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Review
#1683260 Review #1683260 is a subjective opinion of poster.
We just took a Celebrity (Solstice) cruise to Alaska, leaving Seattle May 24, 2019. Our luggage never arrived to our room! We finally got a call from guest relations informing us that it was still in Seattle (!) and they would fly it from Seattle to Ketchikan (third...
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Review
#1551322 Review #1551322 is a subjective opinion of poster.

Celebrity Cruises - Bate and switch on price of cruise

1.0
Details
I placed a cruise on hold and when I went to my email the price went up... I then released the hold and the price went back down... I then paid the full price thinking the issue was resolved and...wait for it....I HAD A BALANCE DUE!!!! I contacted celebrity and after much discussion... (I should have taken screen shots!!! who knew!!!) they took the $170.00 off my account and said they would correct the problem in their system... Well just for fun I tried to put one on hold tonight and sure enough...they increased the price in that second while the web site still says the other price.... buyer BEWARE!!!!
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Review
#1482039 Review #1482039 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Pricing issue
Loss
$100
Preferred solution
Price reduction
Tags
  • Bate And Switch Tactic
  • Poor Customer Relations

Celebrity Cruises in Bonita Springs, Florida - Never again

Haven’t even got to the ship, waited 3 hours for transfers because of the awful system at the FLL airport. Haven’t been on the ship and I will never cruise this line again.
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Review
#1508707 Review #1508707 is a subjective opinion of poster.
1.0
Details
I booked a cabin for a friend's birthday celebration ... the Infinity out of Ft Lauderdale on December 17 ... could not confirm dates off for the reservation so had to cancel ... within the cut off period ... was assured my refund would be processed ... they processed...
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Review
#1379856 Review #1379856 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
October 29th, 2018 should be a good day because it is the last day of a cruise that started end will end in Rome. Usually we celebrate; not this time. We were anxious. Bad weather messed up the last 3 days. But on the 29th, things got worse. At 3:30PM our ship broke...
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Review
#1395052 Review #1395052 is a subjective opinion of poster.
The cruise on the silhouette to st Petersburg which we never reached our destination owing to the captain making the excuse the winds were to high at 50nots although while having dinner that night 3cruises came out .I contracted the cruise line only for them making...
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1 comment
Anonymous
#1538322

So the fact that smaller ships could make it into port make you a ship expert....get real, I bet you’re the same person who demands the airline pilots fly regardless of their opinion because you’re an expect there too...

Review
#1322394 Review #1322394 is a subjective opinion of poster.

Contact Celebrity Cruises Customer Service

Mailing Address:
Royal Caribbean Cruises Ltd.
Celebrity Cruises Inc. 1050 Caribbean Way
Miami, Florida 33132
United States
Phone:
(800) 647-2251
All Celebrity Cruises Contacts
4.0
Details
Recently had a Cruise planned to go out of San Juan Puerto Rico on January 6, 2018. Total cruise cost 4400$ (Concierge class and upgraded drink package) Winter in New England so we always plan 3 days for travel and stay in port for the three days prior. Due to storm in...
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1 comment
Anonymous
#1516320

Travel insurance. Enough said.

Review
#1174681 Review #1174681 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$4400