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October 29th, 2018 should be a good day because it is the last day of a cruise that started end will end in Rome. Usually we celebrate; not this time. We were anxious. Bad weather messed up the last 3 days. But on the 29th, things got worse. At 3:30PM our ship broke...
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Company wrote 0 public responses to the review from Nov 06.
#1395052
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I booked a cabin for a friend's birthday celebration ... the Infinity out of Ft Lauderdale on December 17 ... could not confirm dates off for the reservation so had to cancel ... within the cut off period ... was assured my refund would be processed ... they processed...
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Company wrote 0 private or public responses to the review from Oct 12.
1.0
I didn't like
  • Customer service
#1379856
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The cruise on the silhouette to st Petersburg which we never reached our destination owing to the captain making the excuse the winds were to high at 50nots although while having dinner that night 3cruises came out .I contracted the cruise line only for them making...
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Company wrote 0 public responses to the review from Aug 06.
Anonymous
Anonymous

So the fact that smaller ships could make it into port make you a ship expert....get real, I bet you’re the same person who demands the airline pilots fly regardless of their ...

#1322394
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I booked my trip on 6/17/2017, also paid deposit. Celebrity Cruises called and cancelled on 2/1/2018. The Cruise Line said that it was due to a Charted Cruise. Don't you think they would have taken in consideration that we still wanted to go on the Cruise. My Family...
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Company wrote 0 public responses to the review from Feb 13.
I didn't like
  • Was unable to cruise
#1189280
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Recently had a Cruise planned to go out of San Juan Puerto Rico on January 6, 2018. Total cruise cost 4400$ (Concierge class and upgraded drink package) Winter in New England so we always plan 3 days for travel and stay in port for the three days prior. Due to storm in...
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Company wrote 0 public responses to the review from Jan 23.
Anonymous
Nikmik

Travel insurance. Enough said.

4.0
#1174681
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My husband and I were to be leaving on September 24, 2017 for a 14 day cruise on Celebrity Summit. My husband and I are retired, fixed incomes and made the payments for over a year and a half. A week before the cruise, my husband got a cut on his foot. I took him to...
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Company wrote 0 private or public responses to the review from Sep 26, 2017.
Anonymous
Dzve

Beware celebrity cruises are a bad company to deal with ,out right stealing.

1.0
I didn't like
  • Unilateral contract venue waiver ignore medical emergency
#1106667
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I reported the above bag going missing from our cabin 9069 from Wed 15th/Thu 16th. However, the reception desk where I rang to report this showed no interest other than to say they'd speak to the room steward. I had already told him about the missing bag, suggesting it...
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Company wrote 0 private or public responses to the review from Feb 28, 2017.
1.6
I liked
  • Some of the destinations
I didn't like
  • Bad customer service
#1014711
Reply to reviews
I want to let people know about my experience on the Celebrity Millennium. Because I complained about the horrible internet service and calling my room repeatedly after 9pm, I was (after being refused information about the purpose) summoned to Guest Relations put in a...
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Company wrote 0 private or public responses to the review from Feb 15, 2017.
2.9
I liked
  • Some of the destinations
I didn't like
  • Getting interrogated and subjected to a bodycam
#1009034
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Celebrity management currently has as ad campaign that is clearly aimed at President-elect Donald Trump in a very negative manner. It is insulting to the voters of the United States. I have not seen Celebrity make any comment about the killings in Syria, or the attacks...
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Company wrote 0 private or public responses to the review from Nov 24, 2016.
Anonymous
Anonymous

Yes I agree with the person upset about Celebrity's ad campaign to cast aspersions on President elect Trump. Cruises are sold with an implied high level of safety. Should a co...

2.6
#960856
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Contact Celebrity Cruises

Mailing Address:
Royal Caribbean Cruises Ltd.
Celebrity Cruises Inc. 1050 Caribbean Way
Miami, Florida 33132
United States
Phone:
(800) 647-2251
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Celebrity Cruises Products and Services

Celebrity Solstice Alaska Cruise 8/12 - 8/19 I did not get a seapass account sheet the day of departure, so I went to guest relations they printed a bill and saw that they charged me for the same bottle of Evian water 3 times. The gentleman at guest relations took it...
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Company wrote 0 public responses to the review from Aug 24, 2016.
#906368
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