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I booked my trip on 6/17/2017, also paid deposit. Celebrity Cruises called and cancelled on 2/1/2018. The Cruise Line said that it was due to a Charted Cruise. Don't you think they would have taken in consideration that we still wanted to go on the Cruise. My Family...
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I didn't like
  • Was unable to cruise
#1189280
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Recently had a Cruise planned to go out of San Juan Puerto Rico on January 6, 2018. Total cruise cost 4400$ (Concierge class and upgraded drink package) Winter in New England so we always plan 3 days for travel and stay in port for the three days prior. Due to storm in...
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4.0
#1174681
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My husband and I were to be leaving on September 24, 2017 for a 14 day cruise on Celebrity Summit. My husband and I are retired, fixed incomes and made the payments for over a year and a half. A week before the cruise, my husband got a cut on his foot. I took him to...
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1.0
I didn't like
  • Unilateral contract venue waiver ignore medical emergency
#1106667
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I reported the above bag going missing from our cabin 9069 from Wed 15th/Thu 16th. However, the reception desk where I rang to report this showed no interest other than to say they'd speak to the room steward. I had already told him about the missing bag, suggesting it...
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1.6
I liked
  • Some of the destinations
I didn't like
  • Bad customer service
#1014711
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I want to let people know about my experience on the Celebrity Millennium. Because I complained about the horrible internet service and calling my room repeatedly after 9pm, I was (after being refused information about the purpose) summoned to Guest Relations put in a...
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2.9
I liked
  • Some of the destinations
I didn't like
  • Getting interrogated and subjected to a bodycam
#1009034
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Celebrity management currently has as ad campaign that is clearly aimed at President-elect Donald Trump in a very negative manner. It is insulting to the voters of the United States. I have not seen Celebrity make any comment about the killings in Syria, or the attacks...
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Anonymous
Anonymous

Yes I agree with the person upset about Celebrity's ad campaign to cast aspersions on President elect Trump. Cruises are sold with an implied high level of safety. Should a co...

2.6
#960856
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Celebrity Solstice Alaska Cruise 8/12 - 8/19 I did not get a seapass account sheet the day of departure, so I went to guest relations they printed a bill and saw that they charged me for the same bottle of Evian water 3 times. The gentleman at guest relations took it...
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#906368
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This was by far the worse cruise I have ever taken. If this is Royal Carib's High end they are in serious trouble. In my twenty plus years as a meeting planner I have NEVER seen a dirtier kitchen. From the bowls and dishes being brought out of the kitchen soaking...
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#895176
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On October 5,2015 I paid $250 down payment on a cruise to Alaska. I went ahead and reserved excursions of $958. I made this reservation through Trinda Steckler. agency. A time ago I was involved in an accident and was told by my doctor not to travel. I contacted Trinda...
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1.0
I didn't like
  • Bad customer service
#867905
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Contact Celebrity Cruises

Mailing Address:
Royal Caribbean Cruises Ltd.
Celebrity Cruises Inc. 1050 Caribbean Way
Miami, Florida 33132
United States
Phone:
(800) 647-2251
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Celebrity Cruises Products and Services

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at the lobby next to Guest Relations makes it impossible to conduct business at Guest Relations.
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Anonymous
Anonymous

Agree with loud music near guest relations, that is why I go there ay 6:00am, nothing going on. Also I have a major complaint about the waitstaff in the metropolitan dining ro...

4.3
#850886
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