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My father and his wife could not board the ship because last minute ( the night before) we noticed his wifes name was different on her ticket than on her passport. It was her married name on her ticket.

We worked with a travel agent but it was not noticed by her either. We called her that night and spoke to a travel agent and a supervisor named Cathy at Celebrity who assured us she would assist us in any way possible in getting a credit for the cruise so they could travel this month. (The tape of the conversation is recorded) My fathers wife does not speak English she is from Greece and does not understand English.

Please allow them to get credit and board the next cruise this month. Thank you in advance.

Christie Degregorio

Reason of review: Was not able to board.

Monetary Loss: $3.

Preferred solution: Credit for the next cruise.

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