1080 Caribbean Way, Miami, FL 33132, USA
Not resolved
Customer service
Exchange, Refund and Cancellation Policy

I booked a cabin for a friend's birthday celebration ... the Infinity out of Ft Lauderdale on December 17 ...

could not confirm dates off for the reservation so had to cancel ... within the cut off period ... was assured my refund would be processed ... they processed it to another patron's account because we were linked for a dinner reservation ...

for weeks I've been fighting them because they gave him MY money ... and they told me I'd have to contact him to get his credit card # ... the supervisor Stephany and the staff member Shana get NOTHING right ...

and i'm still waiting ... a billion dollar company and they cannot process a $100 down payment

Product or Service Mentioned: Celebrity Cruises Cruise Booking.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Celebrity Cruises Cons: Customer service.

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