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Contact Celebrity Cruises Customer Service

Celebrity Cruises Phone Numbers and Emails

Toll-Free Number:

  • (800) 647-2251
Call customer service

Customer Service:

  • (855) 577-3492
    Celebrity Cruises Mexico Servicios, S.A. de C.V
  • (877) 200-2897
    Online Check-in
  • (316) 554-5961
    Outside U.S., Canada and UK
  • (800) 576-0519
  • +4 969 920 0710
    Germany (Frankfurt Office)
  • +3 984 800 0977
    Italy (Genoa Office)
  • +472 251 3780
    Norway (Oslo Office)
  • +6 124 331 5400
    Royal Caribbean Cruise (Australia) Pty LTD
  • +55 113 090 7200
    Royal Caribbean Cruzeiros Brasil
  • +3 490 234 5135
    Spain (Barcelona Office)
  • +44 844 481 7687
    UK
  • +44 844 493 6011
    UK (Weybridge Office)

Events/ Guest Relations:

  • (888) 727-4907
  • (866) 592-7225

Sales/ Reservations:

  • (888) 751-7804

Technical Support:

  • (800) 722-5941

Celebrity Cruises Emails:

Customer Service
cec@celebrity.com
cruiseadmin.au@rcclapac.com
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Celebrity Cruises Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Celebrity Cruises Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    67% phone 33% email
  • The best phone number to call Celebrity Cruises is 8006472251. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as Celebrity Cruises may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.

View full overview ›

How to Contact Celebrity Cruises Customer Service?

Most Popular Number:

(800) 647-2251
Total calls: 650 Issues resolved: 34 Last call: Dec 7, 2025

The Celebrity Cruises contact phone number is (800) 722-5941 for US clients. For international clients, the number to dial is +1 (316) 554-5961. You can connect with their team any day of the week, from 7 AM to 12 AM, Eastern Daylight/Standard Time zone. While they strive to provide immediate assistance, the response time might fluctuate based on the intricacy of your query.

If you encounter difficulties with your payments or reservations, the Celebrity Cruises number is the best method to seek help. To facilitate a smooth and speedy resolution, keeping your reservation details at hand while placing the call is advisable.

To contact the Celebrity Cruises chat, visit their official website. You'll find a chat icon in the lower right corner of the screen. Clicking on this icon opens a chat window where you can type in your questions or concerns. The chat service is available 24/7, ensuring that help is always available whenever needed.

If you prefer to communicate via email, the Celebrity Cruises customer service email is cec@celebrity.com. However, the response times for such inquiries can be longer, so the chat or phone options might be more efficient for urgent requests.

The Celebrity Cruises headquarters is located at 1050 Caribbean Way, Miami, FL 33132, United States. This is where the primary operations of the company are managed. However, it's important to note that this is not a customer service center, and it's always best to reach out via phone number, email address, or chat for customer service concerns.

If you wish to send a letter, direct it clearly to the appropriate department to ensure it reaches the right people. Always include your contact details and booking information, if relevant, to enable the team to respond effectively to your query.

PissedConsumer Club

Contact Information

Celebrity Cruises Website:

Celebrity Cruises Help Center:

Corporate Office Address:

Celebrity Cruises Inc.
1050 Caribbean Way
Miami, Florida 33132
United States

Celebrity Cruises Customer Service Reviews

1.6 / 5
Poor
Catelin Oir
Customer service rep
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Awesome service fixed issue asap. Fixed my boarding time and departure times. He is a five star person

Rondi Rld
Good to know this service exists.
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

I wanted to have X send me a link to print luggage tags and could not reach anyone. X needs to up their game

Gabriel A Vpy
Great resolution
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

The assistance relations manager Nemanjo, has handled the situation beautifully. He's credited the upgrade price back to our account and gave a sincere apology.

That's more than we wanted and we'll receive it gracefully. He also offered a specialty dinning on them which was a really nice gesture.

Although we probably won't take him up on the dinning offer (we already booked the ones we wanted). He also assured further coaching will be given to Vlad.
Overall, a great resolution and we are happy.

Jean L Qys
Futur cruise discounts and rebates

Have not received a response from Celebrity yet. Would be nice to get onboard credits since we always miss out because we need to book early in the year the get a preferred room and in doing so, we miss all rebates

How Good is Celebrity Cruises's Customer Service?

Shaneequa Okp
Shaneequa Okp
Feels Satisfied | Sep 22, 2024

The rep we spoke was the BEST

Read full quote
Alva Dnn
Alva Dnn
Feels Satisfied | May 06, 2024

It was quick and easy to finish booking my excursion that I could not complete on your web site. So you need to work on your web site, that's for sure!!!

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Oliwia Yxd
Oliwia Yxd
Feels Satisfied | Apr 09, 2024

She was very friendly and very helpful.

Read full quote
Westin Gys
Westin Gys
Feels Disappointed | Mar 29, 2024

Instead of getting to talk to someone about what I wanted, I was transferred to someone who had said I had Juan some kind of medical device. Needless to say, I hung up.

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Mariano Pum
Mariano Pum
Feels Satisfied | Mar 21, 2024

My own problem for leaving items in the room! I doubt I will ever see my prescription sunglasses again.
The rep was very difficult to understand.

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Alen Vbc
Alen Vbc
Feels Disappointed | Feb 04, 2024

terrible

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Summary of Celebrity Cruises Customer Service Calls

769 TOTAL
CALLS
07:09 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Celebrity Cruises?

Request for Information Question:

  • “Have booked cruise Res no7125045 Oct 2026,Malta Spain only,no email to confirm,need to speak to agent as I want to set up direct debit each month and it would not go true on line”
  • “Check on upcoming cruises”
  • “Confirm reservation 7706294 constellation 1/11/25”

Product/ Service Question:

  • “To make a complaint”
  • “Consumer complaint”
  • “? On WiFi”

Payments and Charges Question:

  • “Past billing charges”
  • “Unknown charge on my credit card”
  • “Bill”

Activation/ Cancellation Question:

  • “Cancel courtesy hold”
  • “Cancel excursions bc husband unable to do now”
  • “Reservation cancelled”

Account Question:

  • “Member status & number”
  • “Unable to create an account even though I have a booking #5945279”
  • “Pay toward balance”

Shipping and Delivery Question:

  • “Delay”
  • “Cruise on Saturday but have not received tags for suitcases”
  • “I bought a drink package last week. Today I saw it for less”

Refund Question:

  • “Require a refund of over payment.”
  • “Refund of excursions”
  • “Refund”

Return/ Replace Question:

  • “Change spelling of my name on reservation”
  • “Booking change”
  • “Reservation change”

Staff Question:

  • “Customer service”
  • “Mad about ground service”
  • “Service question”

Cards Question:

  • “My card was charged .”
  • “To set up credit card payments”
  • “Applying for credit card”

Website/ Application Question:

  • “Can’t find my reservation number on your app. Or websites”
  • “App does not accept my reservation number”
  • “The mobile app shows my cruise in june but not the one in march”

Employment Question:

  • “I want to apply for a job”

Other Question:

  • “We have a cruise booked for June of 2026 and want to see about switching to a suite”
  • “Captains club number not allowing me to register”
  • “Boarding time”

Compare Celebrity Cruises Customer Service To

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