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Contact Celebrity Cruises Customer Service

How to Reach a Person at Celebrity Cruises

Verified Contact Information

Toll-Free Number:

  • 1-800-647-2251
Call Now

Customer Service:

  • 1-855-577-3492
    Celebrity Cruises Mexico Servicios, S.A. de C.V
  • 1-877-200-2897
    Online Check-in
  • 1-316-554-5961
    Outside U.S., Canada and UK
  • 1-800-576-0519
  • +4 969 920 0710
    Germany (Frankfurt Office)
  • +3 984 800 0977
    Italy (Genoa Office)
  • +472 251 3780
    Norway (Oslo Office)
  • +6 124 331 5400
    Royal Caribbean Cruise (Australia) Pty LTD
  • +55 113 090 7200
    Royal Caribbean Cruzeiros Brasil
  • +3 490 234 5135
    Spain (Barcelona Office)
  • +44 844 481 7687
    UK
  • +44 844 493 6011
    UK (Weybridge Office)

Events/ Guest Relations:

  • 1-888-727-4907
  • 1-866-592-7225

Sales/ Reservations:

  • 1-888-751-7804

Technical Support:

  • 1-800-722-5941

Customer Service:

celebritycustomerserviceau@rcclapac.com
cec@celebrity.com
cruiseadmin.au@rcclapac.com
Send Message

Celebrity Cruises Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Celebrity Cruises Phone Number
1 (800) 647-2251
Average Hold Time
00:03:12
Average Calls duration
7 minutes
Most Popular Celebrity Cruises Email Address
celebritycustomerserviceau@rcclapac.com
Celebrity Cruises Live Agent Availability
26% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
View full overview

How to Contact Celebrity Cruises Customer Service?

Most Popular Number:

(800) 647-2251
Total calls: 714 Issues resolved: 39 Last call: Jun 4, 2026

The Celebrity Cruises contact phone number is (800) 722-5941 for US clients. For international clients, the number to dial is +1 (316) 554-5961. You can connect with their team any day of the week, from 7 AM to 12 AM, Eastern Daylight/Standard Time zone. While they strive to provide immediate assistance, the response time might fluctuate based on the intricacy of your query.

If you encounter difficulties with your payments or reservations, the Celebrity Cruises number is the best method to seek help. To facilitate a smooth and speedy resolution, keeping your reservation details at hand while placing the call is advisable.

To contact the Celebrity Cruises chat, visit their official website. You'll find a chat icon in the lower right corner of the screen. Clicking on this icon opens a chat window where you can type in your questions or concerns. The chat service is available 24/7, ensuring that help is always available whenever needed.

If you prefer to communicate via email, the Celebrity Cruises customer service email is cec@celebrity.com. However, the response times for such inquiries can be longer, so the chat or phone options might be more efficient for urgent requests.

The Celebrity Cruises headquarters is located at 1050 Caribbean Way, Miami, FL 33132, United States. This is where the primary operations of the company are managed. However, it's important to note that this is not a customer service center, and it's always best to reach out via phone number, email address, or chat for customer service concerns.

If you wish to send a letter, direct it clearly to the appropriate department to ensure it reaches the right people. Always include your contact details and booking information, if relevant, to enable the team to respond effectively to your query.

PissedConsumer Club

Contact Information

Celebrity Cruises Website:

Celebrity Cruises Help Center:

Corporate Office Address:

Celebrity Cruises Inc.
1050 Caribbean Way
Miami, Florida 33132
United States

Summary of Celebrity Cruises Customer Service Calls

837 TOTAL
CALLS
07:22 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Celebrity Cruises?

Request for Information Question:

  • “Have questions about a cruise I booked”
  • “Question on bringing cans of pop onboard a ship”
  • “Have a question”

Product/ Service Question:

  • “Wi fi connection”
  • “Damaged luggage.”
  • “To make a complaint”

Payments and Charges Question:

  • “Billing question”
  • “Invoice”
  • “To apply an onboard credit for one of my booking”

Activation/ Cancellation Question:

  • “Cancel cruise”
  • “I need to cancel wifi service”
  • “Cancel courtesy hold”

Shipping and Delivery Question:

  • “Drink package”
  • “Did not receive a survey for my cruise on the BEYOND on 1/4/26 to 1/11/26”
  • “Delay”

Account Question:

  • “Member status & number”
  • “Unable to create an account even though I have a booking #5945279”
  • “Pay toward balance”

Return/ Replace Question:

  • “Excursion change”
  • “Change check in time”
  • “Change email//enter dob”

Refund Question:

  • “Refund status”
  • “Require a refund of over payment.”
  • “Refund of excursions”

Staff Question:

  • “Customer service”
  • “Laundry service fee”
  • “Mad about ground service”

Cards Question:

  • “My card was charged .”
  • “To set up credit card payments”
  • “Applying for credit card”

Website/ Application Question:

  • “Can’t find my reservation number on your app. Or websites”
  • “App does not accept my reservation number”
  • “The mobile app shows my cruise in june but not the one in march”

Employment Question:

  • “I want to apply for a job”

Other Question:

  • “Upcoming cruise”
  • “Lost luggage”
  • “Book a cruise”

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Frequently Asked Questions

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