Celebrity Cruises does not care about customer service

Recently took a cruise with 19 other people on Celebrity Cruises..got to our cabin there was blood on the toilet seat, *** on the shower curtain and human hair all over the bed linens..

this was the first hour of being on the ship... took them 5 hours to fix this... no one took ownership just excuses.. was told nothing can be done supervisor was in meetings..

no rooms to change to either... then 3 of us in the group got food poisoning while on board 2 went to the ships hospital and they still charged them my cousin was billed almost 800.00 they just want money they dont care it was their food their fault.. Bought a drink package that I was entitled to get fruit smoothes for breakfast first 2 days was told could not get them they didnt have the stuff .. out of a 4 day cruise was a waste of money...

overall the ship's staff was horrible, the ships interiors were disgusting, the food was disgusting and followup with the company since has been non-existent. I have sent emails, tweets, facebook posted pictures of the cabin issues blood and all and still no replies from anyone...

will never use them again...

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Monetary loss:
Product or service
Group Sailing March 2012
Review category
Cruises and Ships
review #317628 by
Had an experience with Celebrity Cruises? Submit review ›
Helpful? 5 Yes 5 1 No 1
Had the same issue 1 Yes 1
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Nov 19, 2014 #902796 Parrish, Florida

I'm surprised they didn't charge you extra for the protein in the blood!!! Yucko...I hope you asked for a different room.....???

3 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Celebrity Cruises. However, many companies do monitor reviews on our site.

You were reading a complaint about Celebrity Cruises.
Filing a new complaint about