Product: Celebrity Cruises Cruise Booking Clear all filters (4 of 4 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
I booked a cabin for a friend's birthday celebration ... the Infinity out of Ft Lauderdale on December 17 ... could not confirm dates off for the reservation so had to cancel ... within the cut off period ... was assured my refund would be processed ... they processed...
View full review
Review
#1379856 Review #1379856 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise Booking
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Celebrity Cruises called and cancelled on 2/1/2018. The Cruise Line said that it was due to a Charted Cruise. Don't you think they would have taken in consideration that we still wanted to go on the Cruise. My Family and I wanted to Celebrate my Brother-In-Law's 50th...
View full review
Review
#1189280 Review #1189280 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise Booking
Cons
  • Was unable to cruise
Reason of review
Not able to Cruise
1.0
Details
In addition, Celebrity Cruises resold the room for approx $3000! Celebrity Cruises has corporate offices in Florida. In the United States there is a doctrine of "impossibility of performance of contract." There are 5 categories, one of which is 'death or illness'. But...
View full review
1 comment
Anonymous
#1563227

Beware celebrity cruises are a bad company to deal with ,out right stealing.

Review
#1106667 Review #1106667 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise Booking
Cons
  • Unilateral contract venue waiver ignore medical emergency
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4958
Preferred solution
refund or voucher
Tags
  • Cruise Contracts
1.0
Details
On October 5,2015 I paid $250 down payment on a cruise to Alaska.I went ahead and reserved excursions of $958. I made this reservation through Trinda Steckler. agency. A time ago I was involved in an accident and was told by my doctor not to travel. I contacted Trinda...
View full review
Review
#867905 Review #867905 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise Booking
Cons
  • Bad customer service
Reason of review
Poor customer service
Loss
$2050
Preferred solution
Full refund

Contact Celebrity Cruises Customer Service

Mailing Address:
Royal Caribbean Cruises Ltd.
Celebrity Cruises Inc. 1050 Caribbean Way
Miami, Florida 33132
United States
Phone:
(800) 647-2251
All Celebrity Cruises Contacts