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Celebrity Cruises in Miami, Florida - Celebrity Cruise and their blue chip club beware

1.6
Details
I received an offer for a cruise and a free black jack tournament for August 3-10. Blue chip club is their reward program for their fortune casino. I signed up and got scammed. Got on board and no invitation to the tournament. Left 7 messages for the host and a message for their manager Richard for over 3 days with no response . The tournament was over. Great birthday! I found the casino host and complained on the forth day for not getting the invite and she said I wasn’t on the list. I called while we were at port to their headquarters where I made the reservation and of course they told me I was on the list. Their manager and host basically lied and ruined my vacation. I’ll never fall for another one of their offers.
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Review
#1614088 Review #1614088 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise
Pros
  • Enjoyed the alaska cruise
Cons
  • Too many and they scammed me
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Full refund
Tags
  • Poor Customer Relations
  • Cruise Contracts

Celebrity Cruises - Bate and switch on price of cruise

1.0
Details
I placed a cruise on hold and when I went to my email the price went up... I then released the hold and the price went back down... I then paid the full price thinking the issue was resolved and...wait for it....I HAD A BALANCE DUE!!!! I contacted celebrity and after much discussion... (I should have taken screen shots!!! who knew!!!) they took the $170.00 off my account and said they would correct the problem in their system... Well just for fun I tried to put one on hold tonight and sure enough...they increased the price in that second while the web site still says the other price.... buyer BEWARE!!!!
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Review
#1482039 Review #1482039 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise
Cons
  • Customer service
Reason of review
Pricing issue
Loss
$100
Preferred solution
Price reduction
Tags
  • Bate And Switch Tactic
  • Poor Customer Relations
1.6
Details
This method might also have the added advantage to you of stemming the tide of complaints & criticisms currently flooding social media regarding Celebrity Cruises. Last but definitely not least, on disembarkation day, Sunday, 19 February 2017, I became violently ill...
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Review
#1014711 Review #1014711 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise
Pros
  • Some of the destinations
Cons
  • Bad customer service
Reason of review
Apart from poor customer service, my bag was stolen. Also I've contracted some terrible virus from the ship - Norovirus? - and have been ill since we disembarked on 19 February.
Loss
$25
Preferred solution
I suggest you screen your employees much more thoroughly, in particular the kitchen staff, the room staff and the Customer Relations people at Reception.
Tags
  • Stealing
  • Poor Customer Relations
2.9
Details

Update by user Feb 21, 2017

I want to let people know about my experience on the Celebrity Millennium. Because I complained about the horrible internet service and calling my room repeatedly after 9pm, I was (after being refused information about the purpose) summoned to Guest Relations put in a...

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Review
#1009034 Review #1009034 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise
Pros
  • Some of the destinations
Cons
  • Getting interrogated and subjected to a bodycam
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Bodycam
  • Interrogation
This was by far the worse cruise I have ever taken.If this is Royal Carib's High end they are in serious trouble. In my twenty plus years as a meeting planner I have NEVER seen a dirtier kitchen. From the bowls and dishes being brought out of the kitchen soaking wet...
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Review
#895176 Review #895176 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
Name: TSUNG CHEN TERESA LIU HEN Date: June 1 - June 8 2014 cruise Ship: Century Stateroom: 1002 Email: tliu@comb.cat At my stateroom door, I found a roller (rear right) of my luggage was separately placed on top of my luggage. Apparently, it was broken off as it...
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Review
#495118 Review #495118 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise
Loss
$100
I got an email that our cruise had been cancelled because the ship had mechanical problems. I understand that ok. I called the number provided and was expecting them to help us find something else and was told no. I also let them arrange the air transportation and...
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Review
#452376 Review #452376 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise
Loss
$1000
As seasoned cruise vacation travellers, we recently experienced a very disappointing "botched" spring getaway aboard Celebrity Millennium 5-night Western Caribbean cruise from April 16 to 21, 2012. Celebrity Cruises' management team has failed miserably in resolving...
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1 comment
Anonymous
#517194

What a load of rubbish. I am a seasoned cruiser with a lot of Celebrity experience.

I have established a good relationship with the office in Miami and they are very proactive. The service on all the S class ships on which I have sailed are exemplary. Nothing is too difficult, there is none of that computer says no culture and yes when things occasionally didn't go according to plan they were very helpful in sorting it out.

Life is not perfect and with the best intentions you can come unstuck. You will never get everything 100% however there are ways of raising issues with staff and it is how they resolve them that counts.

Review
#332130 Review #332130 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise
Loss
$1300
On Jan 17 2012 my brother and I went on a twelve day cruise on the Silhouette. I woke up at 5am on Jan 18 and was covered in bed bug bites I woke up my brother and he had bed bug bites also. we called the stateroom attendant checked the beds and found no bugs I showed...
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5 comments
Anonymous
#1067468

Just got back from a cruise on the Celebrity Reflection--I still have the itchy horrible looking bites I received on the cruise (on my hand and arm). NOT happy about this at all.

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Review
#296305 Review #296305 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise

Contact Celebrity Cruises Customer Service

Mailing Address:
Royal Caribbean Cruises Ltd.
Celebrity Cruises Inc. 1050 Caribbean Way
Miami, Florida 33132
United States
Phone:
(800) 647-2251
All Celebrity Cruises Contacts
**HERE IS A COPY OF THE LETTER I MAILED AND EMAIL THEM!! LET ME TELL YOU THE REPLY WAS NOT GOOD! THIS IS NOT ALL OF IT BUT WHAT I COULD PUT ON HERE. "¢ I was sunburn pretty bad, stopped in the store on the ship to find no aloe or other relief items. The Medical...
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1 comment
ryanc1964
#225339

Come on now! The "I intentionally ignored you" was meant as a joke, after which she gave you the paper and pencil.

Review
#178518 Review #178518 is a subjective opinion of poster.
Service
Celebrity Cruises Cruise
Loss
$1500