432 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

My husband and I were to be leaving on September 24, 2017 for a 14 day cruise on Celebrity Summit. My husband and I are retired, fixed incomes and made the payments for over a year and a half.

A week before the cruise, my husband got a cut on his foot. I took him to the ER. Bacterial Infection. Started antibiotics.

I managed to get him into a specialist, the day before we were to leave. The Doctor said we couldn't go, my husband would lose his foot. What I thought was a blood blister was an infection to the bone. The doctor said he would write whatever letter we needed.

We called our travel agent, who called the Celebrity. We were refunded port fees and excursion amounts. However, they would not refund $4,958. In addition, Celebrity Cruises resold the room for approx $3000!

Celebrity Cruises has corporate offices in Florida. In the United States there is a doctrine of "impossibility of performance of contract." There are 5 categories, one of which is 'death or illness'.

But Celebrity doesn't recognize the doctrine, and when you buy a ticket, they insist you are waiving any right to file a lawsuit, except in Florida. So, we senior citizens are out $5,000 and Celebrity is unjustly enriched by $8000!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $4958.

Preferred solution: refund or voucher .

Celebrity Cruises Cons: Unilateral contract venue waiver ignore medical emergency.

Location: 1080 Caribbean Way, Miami, FL 33132, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Beware celebrity cruises are a bad company to deal with ,out right stealing.

Celebrity Cruises Reviews

  1. 51 reviews
  2. 21 reviews
  3. 10 reviews
  4. 6 reviews
  5. 6 reviews
Celebrity Cruises reviews