Celebrity Cruises

Do I bought an Aqua Class all inclusive cruise for 4 nights. I called to upgrade our cruise to premium drinks and premium WiFi, however the agent said we didnt have a drink or WiFi package.

I had to spend another $934 to upgrade to get the classic package that he said wasnt included even though I cannot drink alcohol or carbonated beverages for medical reasons, but my husband can. He said I had to pay for both of us to have the classic package unless I had a letter of medical necessity.

I have the letter so I called to upgrade my husband to premium and degrade myself to non-alcoholic. I told them I didnt need a refund, they could just issue a ship credit. Now all of a sudden they say I can upgrade but I cant downgrade because its already paid for.

Wasted an hour and a half of my time.

I asked that it be escalated and am still waiting in a call from leadership. I guarantee you can call and upgrade anything but for some reason you cant downgrade. Makes no sense at all. We are 3 weeks from sailing and it can be changed if they wanted to change it.

Customer service, all of them, work remote apparently, and none of them have ever provided good service.

You can always hear kids and dogs in the background and I get a sense they generally dont want to help and are aggravated by calls to fix something.

We will not be sailing with Celebrity again. I could have spent this money flying to a resort in the Caribbean instead, next time I will.

We have been on many celebrity cruises. The problem we had this past cruise is not new.

We were on the celebrity equinox 3/4-3/14 southern carribean from Ft Lauderdale. Our cabin number 7280 . We upgraded to the premium beverage package so that my husband could have Guinness beer as stated on the website . However only Guinness stout was available.

The beverage manager was wonderful. He agreed that stout is not the same as draft He checked all over the ship and finally called us to say it was not available . We purchased the upgrade and could not have what was stated was available . Several other cruises we were on ,had the same issue but finally did find the Guinness draft .

Not this cruise. I do believe we should be compensated for this . We have 2 cruises booked for next year .It makes no sense on my part to pay for this upgrade and not receive the service . Other than this issue , our cruises with celebrity are great.

. Many of our friends also saw what occurred with this issue. So, I ask, that we be compensated either financially or with onboard credit for our next booked cruises. .

This good faith act will go along way with many people Since this experience is known by many . I look forward to your favorable reply.

Thank you. Joann3 and Andy Nelson

To whom it may concern

We had booked a cruise with your company for Christmas period 2023/2024 for myself & my partner...we paid in total 6400 for a couple, which is quite a substantial amount of money.

Our cruise ship was Celebrity Infinity

Resevation number ID 376**** in the name of Tunnah

We found the ship to be quite old in comparison with other cruise ships we have sailed with.

We found the food to be poor quality throughout the trip. The wifi was appalling & we had spoken to reception with regard to this matter as i had money on the card for the wifi which was useless.

The ports when we arrived were more like construction sites with nothing around them...was this a ploy to make sure people bought the over expensive tours onboard...we were extremely disappointed with the overall holiday experience with yourselves...we were looking forward to our Christmas cruise but came home disappointed & very reluctant to travel with your cruise line again & i feel that i could not genuinely trcomnend your company to anyone.

The lack of response either by phone or by email is also extremely bad customer protocol

PLEASE CAN SOMEONE RESPOND TO THIS QUERY /COMPLAINT ASAP

I have now received my tickets for the celebrity proves my information was packed. I was also in the cancer center and I was also being treated for third stage.

Kidney failure and my identity was stolen by my living caregiver ride was gone but I had 2 tickets for the celebrity cruise at V. I. P radio and octo her about my birthday. But I still haven't received my tickets on my tender rare, because I know the cruise is on it.

From the 13th to the 17th I have a cabin for 2 because I need them are with me, so it's not my cause I'm not. Please contact me. Because I know to cruise leaves. Aturday night, we need to know where we're going and chance to get on the cruise boat this isn't.

On my bucket list, so please add to my contact me. 5 0 4 4 9 5 * * * *.

My name is Elma Jones.

Thank you very much.

I Need someone to contact me so me and I guess we knowhere did we have to go to get on the cruise by in the morning because we were gonna have to take the vehicle out of Florida, whatever I which I though dough that wasn't included. But you have to get your own transportation sheets. We both need to know so be.

It it is airline tickets, so please can someone please please please call me tonight. Text me just send me my tickets and send me The itinerary, so we Be able to. Get there by Saturday before the cruise leave. If we have to drive tickets out of New Orleans by tomorrow night to be there to board the cruise ship.

So can you please please send me our boarding passes? Elma Jones, And willie Robalord Are the 2 names that are supposed to be on our boarding pass? So we will be able to get on the boat.

I look forward to hearing from someone very, very soon by In The Morning because we'll have to drive there. Because We're in New Orleans.

If I don't do it this time, I won't be able to do it again.

Will be my last shot so please please. I have been looking forward to this.

I have been talking about it since my birthday which was October the 17th I made 65. And this is one of the things that are on my bucket list my phone number is 504495****

More than once, we have used Celebrity Air which is part of Celebrity Cruises to book air fare in conjunction with our European or Asia Cruise. The return flight from Europe in Premium Economy was horrible, we were a group of eight and placed all over the airplane and some of us in middle seats.

We decided this time that we would book Business Class for the trip to Asia at approximately $6,000 per person. We were told at the time of booking the cruise with Celebrity Cruises that as soon as we paid off the balance, we could select our seats. All was well until we paid off the cruise to discover that to pick our seats, we have to pay almost $200 more each. Called Celebrity for them to point the finger at Qatar.

Bottom line is now we are being told to either pay an additional $200 per person or wait until check-in to select a seat. What a mess, this is a mess, both Celebrity Cruise/Celebrity Air and Qatar are a mess.

They are liars and they play games. You have been warned!